Terms and Conditions

Effective 5 October 2026

These Terms and Conditions ("Terms") are a legal agreement between you and ATI Global, a sole proprietorship owned by Sourabh N, trading as ATI Sutra, with its office at 4/16, 3rd Floor, N.N. Garden 5th Lane, Old Washermenpet, Chennai 600021, Tamil Nadu, India ("ATI Sutra", "we", "us", "our"). They apply to your use of atisutra.com (the "Website") and to every service we provide. Please read them carefully. By using the Website, accepting a quote, paying an invoice or asking us to begin work, you agree to these Terms.

1. Definitions

• Client, you: the person or business that uses the Website or orders Services.
• Services: website, online store, mobile app, software, automation and AI development, design, hosting, maintenance, the Care Plan and any other work we agree to do.
• Quote: our written proposal, estimate or scope document for a project, including its price and timeline.
• Deliverables: the work product we create for you under a Quote.
• Client Materials: content, images, logos, data, logins and other material you give us.
• Care Plan: our monthly hosting and maintenance service.

2. Acceptance and order of documents

You confirm that you are at least 18 years old and have authority to bind the business you represent. Our Services are offered for business purposes. If a signed agreement or Quote conflicts with these Terms, the signed agreement applies first, then the Quote, then these Terms. Any terms you send us, including on a purchase order, do not apply unless we accept them in writing.

3. Quotes and scope

Prices and timelines shown on the Website are indicative starting figures and are not an offer. Your price and scope are those in your Quote, which is valid for 15 days unless it says otherwise. We will do only the work described in the Quote. Anything not written in the Quote is outside the scope. We may correct errors in a Quote or on the Website at any time before work begins.

4. Fees, taxes and payment

• Work begins only after we receive an advance of 50% of the project price, or the advance stated in your Quote.
• The balance is payable before the Deliverables go live or are handed over, or at the milestones stated in your Quote.
• Care Plan and subscription fees are billed in advance for each period.
• All prices exclude GST and other applicable taxes, which are charged in addition. If you deduct tax at source, you will give us the TDS certificate within the time allowed by law.
• Third-party costs, including domain names, hosting plans, app store fees, paid plugins, stock images, SMS and WhatsApp charges, API usage and payment gateway fees, are payable by you unless the Quote says we cover them.
• Invoices are due on the date stated. Overdue amounts carry interest at 1.5% per month from the due date until paid.
• If payment is more than 7 days overdue, we may pause work, withhold Deliverables and logins, and suspend any website, app or service we host for you, after giving you notice. We are not liable for any loss caused by a suspension for non-payment. Timelines are extended by the length of the delay.
• You must not withhold or set off any payment against a claim you believe you have against us.
• If you raise a chargeback or payment dispute with your bank without first contacting us, we may suspend the Services and recover our costs of responding to it.

5. Your responsibilities

You agree to:

• give us complete and accurate Client Materials, access and information on time;
• appoint one person who can give approvals on your behalf;
• review work and reply to our requests within 5 working days;
• keep your passwords and accounts secure;
• make sure your business, products, content and use of the Deliverables comply with all laws, including consumer, advertising, tax and data protection laws;
• keep your own copies of all Client Materials and data.

If we do not hear from you for 60 days in a row, we may treat the project as cancelled by you. Restarting it may require a new Quote.

6. Client Materials

You confirm that you own or have permission to use all Client Materials, and that they do not infringe anyone's rights or break any law. You give us a licence to use them to provide the Services. We do not check Client Materials for accuracy or legality and are not responsible for them.

7. Changes to scope

Each project includes two rounds of revisions within the agreed scope. Further revisions, new features, changes after approval, and changes caused by late or altered Client Materials are extra work. We will quote for extra work and begin it only after you approve the price in writing. Extra work may change the delivery date.

8. Timelines and delivery

Delivery dates are estimates given in good faith. They are not guaranteed, and time is not of the essence. Dates depend on your timely payments, materials and approvals, and on third parties such as app stores, payment gateways and hosting providers. We are not liable for delay caused by you, by third parties or by events outside our reasonable control. Details are in our Service Delivery Policy.

9. Review and acceptance

When we present Deliverables for review, you have 7 days to report in writing anything that does not match the Quote. If you do not report anything within 7 days, or if you start using the Deliverables commercially, they are treated as accepted. Minor defects that do not prevent normal use are not grounds to reject Deliverables and will be fixed under clause 14.

10. Intellectual property

• Your ownership: when you have paid all amounts due in full, ownership of the final Deliverables created specifically for you passes to you. Until then, all rights in the Deliverables stay with us and you may not use them.
• Our background material: we keep ownership of everything we created before or outside your project, and of our reusable code, components, frameworks, templates, tools, know-how and methods. Where these form part of your Deliverables, you receive a permanent, non-exclusive licence to use them as part of those Deliverables. You may not resell or distribute them separately.
• Our products: software products that we offer on subscription remain our property. You receive only a right to use them while your subscription is active and paid.
• Third-party and open-source items: fonts, plugins, libraries, stock media and platforms belong to their owners and are used under their own licences, which you agree to follow.
• Unused concepts: designs and ideas we present that you do not select remain ours.
• Portfolio: we may show your name, logo and the finished work in our portfolio and marketing, unless you ask us in writing not to.

11. Tools and methods

We may use subcontractors, freelancers, third-party platforms and software tools, including artificial intelligence tools, to deliver the Services. We remain responsible for the work delivered to you under these Terms.

12. Third-party services

Your website, app or software may depend on services run by others, such as hosting providers, domain registrars, payment gateways, app stores, messaging providers, map and AI services. Those services are provided under their own terms. We do not control them and are not liable for their outages, errors, price changes, account suspensions, policy changes or data loss. App store approval and payment gateway approval are decided by those companies and are not guaranteed by us.

13. Hosting, Care Plan and data

• The Care Plan covers what is listed in your Quote: typically hosting, backups, security updates, small content changes and a monthly report. New features and redesigns are not included.
• We aim to keep hosted services available but do not guarantee uninterrupted or error-free operation, or any particular uptime.
• We take backups as a precaution, but you remain responsible for keeping your own copies of your content and data.
• We apply reasonable security measures. No system is fully secure, and we are not liable for unauthorised access, hacking, malware or data loss that occurs despite those measures, or that results from your passwords, devices, staff or third-party software.
• If you do not have an active Care Plan, we have no duty to host, update, back up, monitor or fix your Deliverables after handover, other than under clause 14.
• Either party may end the Care Plan with 30 days' written notice. After it ends, and once all dues are paid, we will hand over your files and data on request made within 30 days. After that we may delete them.

14. Warranty

For 30 days after delivery, we will fix, free of charge, defects in our own work that make the Deliverables fail to match the Quote, if you report them in writing within that period. This warranty does not cover problems caused by changes made by you or anyone else, Client Materials, third-party services or software, hosting not provided by us, misuse, or new browser, device or operating system versions released after delivery. Repair or re-performance is your only remedy under this warranty.

15. Disclaimer

Except for the warranty in clause 14, the Website, Services and Deliverables are provided "as is" and "as available". To the fullest extent permitted by law, we exclude all other warranties, whether express or implied, including fitness for a particular purpose and non-infringement. We do not promise that the Deliverables will be free of every error, or that they will produce any particular level of sales, leads, traffic, search ranking, app downloads or business results. Any examples, estimates or projections we share are illustrations only.

16. Limitation of liability

To the fullest extent permitted by law:

• we are not liable for any indirect, incidental, special or consequential loss, or for loss of profit, revenue, business, goodwill, data or anticipated savings, even if we were told such loss was possible;
• our total liability for all claims connected with a project or Service, whether in contract, tort (including negligence) or otherwise, is limited to the fees you actually paid us for that project or Service in the 6 months before the claim arose;
• you must tell us in writing about any claim within 30 days of becoming aware of it, so that we have a fair chance to investigate and fix the issue.

Nothing in these Terms excludes liability that cannot be excluded under Indian law.

17. Indemnity

You agree to indemnify and hold harmless ATI Sutra, its proprietor, staff and contractors against all claims, losses, damages, penalties and costs, including reasonable legal fees, arising from: (a) Client Materials; (b) your business, products or services; (c) your use of the Deliverables; (d) your breach of these Terms or of any law; or (e) any claim by your customers or users.

18. Confidentiality

Each party will keep the other's non-public business information confidential and use it only for the project. This does not apply to information that is public, already known, independently developed, or required to be disclosed by law. Our Quotes, pricing and methods are our confidential information.

19. Non-solicitation

During a project and for 12 months after it ends, you will not directly hire or engage any employee or contractor of ours who worked on your project, without our written consent.

20. Suspension and termination

• We may suspend or end the Services immediately, by written notice, if you fail to pay on time, breach these Terms, become insolvent, behave abusively towards our team, or ask us to do anything unlawful, or if your content or business exposes us to legal risk.
• You may cancel a project by written notice. Our Refund and Cancellation Policy then applies.
• On termination for any reason, you must pay for all work done and costs incurred up to the termination date. Rights in Deliverables pass to you only for work that has been fully paid for.
• Clauses that by their nature should continue, including clauses 4, 6, 10, 15, 16, 17, 18, 19 and 23, survive termination.

21. Use of the Website

All content on the Website, including text, design, graphics, the ATI Sutra name and the Weave logo, belongs to us and may not be copied or used without our written permission. You must not misuse the Website, attempt to gain unauthorised access, introduce malware, scrape it, or use it for any unlawful purpose. The Website may link to other sites that we do not control and are not responsible for. We may change or withdraw the Website at any time.

22. Force majeure

We are not liable for any failure or delay caused by events beyond our reasonable control, including natural disasters, epidemics, government action, power or internet failure, strikes, cyber attacks, and failures of third-party providers.

23. Governing law and disputes

These Terms are governed by the laws of India. The parties will first try to settle any dispute by discussion within 30 days of written notice. If it is not settled, the dispute will be referred to arbitration by a sole arbitrator under the Arbitration and Conciliation Act, 1996. The seat and venue of arbitration is Chennai, and the language is English. Subject to this, the courts at Chennai, Tamil Nadu have exclusive jurisdiction. We may approach a court at any time to recover unpaid fees or to protect our intellectual property and confidential information.

24. General

• Independent contractor: we act as an independent contractor. Nothing here creates a partnership, agency or employment relationship.
• Notices: notices may be sent by email to the address you gave us and to accounts@atisutra.com, and are treated as received the next working day.
• Assignment: you may not transfer your rights under these Terms without our written consent. We may transfer ours to a successor of the ATI Sutra business.
• Entire agreement: these Terms, the Quote and any signed agreement are the whole agreement between us and replace earlier discussions.
• Severability: if any part of these Terms is found unenforceable, the rest remains in force.
• No waiver: a delay in enforcing a right is not a waiver of it.
• Changes: we may update these Terms by posting a new version on the Website. The version in force on the date of your Quote applies to that project.